If you've arrived here looking for resources to help you grow your association, trade group, or membership-based nonprofit more easily, you are in the right place.

Clients hire me to help them design and deliver exceptional member experiences.  Why?  Because they know that it is only through delivering a high-value experience that you can attract new members, keep them engaged, and get them to renew without hesitation.

If you're looking for the best place to start, I recommend The Scorecard.  In less than 10 minutes, you'll gain valuable insight into your organization's areas of strength and gap - specifically related to member attraction, engagement, and retention.

Want to have a conversation about where you feel stuck?  I'm just a mouse click away  

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[FREE] Member Experience Scorecard

Want to attract, engage, and retain members more easily?  Of course, you do!  

This tool provides you with a score for EACH of the 8 stages that members move through in their relationship with your organization.  A low score in a stage means that there's room for improvement, high score means that's a strength you can leverage.

You'll need less than 10 minutes to gain instant insight.

Member Experience Makeover

WHAT is being delivered to members and HOW it is being delivered are always the two places I look first when I'm trying to help a client solve problems like:

  • slow growth;
  • no growth;
  • poor engagement; or 
  • sagging retention rates.

In this EXPERIENCE RE-DESIGN, we dive deeeeeep into ALL 8 stages of a member's journey. We'll look at what their specific needs are in each stage, how you are currently responding to those needs, and what might need to change. You'll complete this program having clarity about what needs to happen and a clear plan for implementing changes. 

[FREE] The 8 Stages of Member Experience

Did you know that members actually move through EIGHT specific stages in their relationship with you? 

It's true!  And that means that WHAT you do (and HOW you do it) has a direct impact on whether the right members find you, join you, and stay engaged with you.

We refer to "The 8 Stages of Member Experience" a lot around here.  If you've watched any of Joy's live weekly broadcasts or come to a workshop, you've probably heard it mentioned.   

This video was created specifically to introduce newcomers to the model, so that you'll not only understand what we're talking about when you hear it, but you'll also have a construct that you can use in your own planning for membership growth.

[FREE] The Joy of Membership Podcast

The Joy of Membership is a podcast for membership leaders that explores the stories of people and organizations who have asked one simple question: "how can we be helpful?"

Together, we’ll learn from their aha moments and find new ways that you, too, can be helpful and build value for your members.

[FREE] The Joy of Membership Live Broadcast Replays

Inside this area, you'll find all the recordings from The Member Experience Advantage, a live weekly broadcast that was hosted for about a year before The Joy of Membership Podcast was launched. Topics generally centered around member growth, engagement and retention.

You'll have instant access to all of the replays.

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