Member Experience Makeover is my signature EXPERIENCE RE-DESIGN program. As you work through the well-structured modules, you'll be guided through identification of the parts of your member experience that stifle growth and the parts that are strengths that you can build on.
Like most makeovers, it's probably not necessary to throw *everything* out, but rather identifying the hidden assets and bring those to the forefront of what you do. Our goal is to deliver something for members that makes them WANT to join, WANT to engage, and WANT to renew.
Our work together will take us deeeeep into ALL eight stages in the membership journey.
Those stages are:
By the time you get to the end of this program, you will know:
The knowledge you'll gain from this program will help you address:
Knowing HOW to assess the current value of a member experience and HOW to build something that is in alignment with what members actually want are among the most valuable skills you can have as a membership leader.
This content is very approachable.
If you are NEW to your organization, this program gives you the opportunity to systematically assess what's being delivered to members - end-to-end. You will learn a lot about what's important to your members and whether your organization is actually doing that.
You'll bring fresh eyes to the exercises, which will be IMMENSELY valuable for your organization.
If you don't know the answer to all of the exercise questions, that's a-OK... you may be surprised to know that many seasoned professionals also do not know all of the answers. You'll know WHAT questions to ask in order to get the answers and that's going to help you achieve results in your new role much faster.
However, this program IS NOT for you, if your ORGANIZATION is still in the planning stage. In all of the exercises, I've assumed that your organization is already operational and that your goal is solve problems that are hindering growth. If you don't currently have a membership up and running, please email me for other recommendations.
If you are EXPERIENCED with your organization, this program gives you a NEW way to look at what members need and what your organization does.
I promise that this is not a "how to set up a membership" program... it's a "how to create MORE value" program... because VALUE is ultimately what attracts, engages, and retains members.
Assessing member needs and realigning what an organization does around that is never a one-time exercise. It's something that healthy and thriving organizations do on a regular basis.
Think of this program as a new lens through which you can examine what you do.
No matter how long you've been with your current organization, the assessment and planning model that you will learn in this program is something that you can return to again and again as you design program offers and deliver ongoing service to your members.
Here's what one VERY EXPERIENCED participant shared after going through the program:
* I removed the names of the organizations she mentioned to maintain their privacy.
“First let me say that this program was worth every penny! Great value!
I am a national board member for --- and also the chapter treasurer for the ---. Our national conference is 10/4-10/6. We have a board meeting (all day) on 10/3 and then a ½ day leadership meeting with all chapters on 10/4. I can see this is going to be very valuable for us to use… I am wanting to have a committee work with me in developing a new process for all the 8 stages... I am also using this as my action plan for the Membership Strategy and Tactics Mini Sprint Team, that I chair!”
First of all, this is NOT a "course". This is a transformational program that you will *implement*. The content walks you through what you need to DO to create more value and deliver an exceptional member experience.
Here are some key differences:
1. Content is not dripped out. Unlike most programs (even those that I've offered in the past), you are NOT tied to someone else's schedule. You get access to everything up-front. You don't have to wait for individual lessons to drip out or for a group to meet.
2. High-touch access to the program creator. Interaction is NOT constrained to a group discussion board, or group Zoom sessions. Instead, you'll interact directly with me via your choice of Video, Audio, or Text, so you'll be fully supported as you move through the program.
3. Implementation support is built in. Beyond the content inside this program, you'll also receive a private, one-on-one session with me 30-45 days after you complete the program. We use that session to questions that have come up for you as you've worked toward implementation and we ensure that you're not struggling up against any barriers.
Yes, you can choose to pay in full with one installment of $750, or you can break that down into 3 monthly payments of $250.
I guarantee that you'll be *almost* as happy as this...
Actually, I don't know if ANYONE can be THAT happy. :)
Seriously though, if you've legitimately tried to put the material to work, done the exercises, communicated with me via check-ins, and you don't think you've gotten value out of the program, I will absolutely give you a full refund.
Of course, if you have concerns at any point in the program, I want to hear from you because that helps me make every iteration of this program even better.
Submit your question to me privately via Video, Audio, or regular old text.
Just click here to do that
Love how easy that is to do? It's the same way I interact with people one-on-one in the program!
There's a yellow button right down below this question that says "Enroll Now".
Click there, fill out the sign-up form, choose your payment plan, and you'll get immediate access.
I can't wait to see you inside the program.